## Summary
A major hotel chain is under fire for reportedly outsourcing its check-in services to India, sparking a backlash from customers and the public. The decision to outsource such a critical aspect of the guest experience has raised concerns about privacy, security, and the quality of service provided to guests. Customers have expressed frustration over language barriers and cultural differences that may impact their stay. The hotel chain’s reputation and customer trust are at risk due to this controversial outsourcing strategy.
## Key Takeaways
– Major hotel chain faces backlash for outsourcing check-ins to India
– Concerns raised about privacy, security, and service quality
– Customers express frustration over language barriers and cultural differences
– Reputation and customer trust of the hotel chain at stake
Source: https://nypost.com/2025/08/05/business/major-hotel-chain-faces-backlash-for-allegedly-outsourcing-check-ins-to-india/